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Cancellation Policy for Glad and Mad Pizza Online Shopping
At Glad and Mad Pizza, we strive to ensure that our customers have the best experience when ordering from us. However, we understand that sometimes plans change, and you may need to cancel your order. Please read our cancellation policy carefully.
1. Order Cancellation by Customer
- Timeframe: You can cancel your order within 10 minutes of placing it. After this period, cancellations may not be accepted as the preparation process would have started.
- How to Cancel: To cancel your order, please contact our customer service immediately through the contact number or email provided in your order confirmation.
- Refund: If you cancel your order within the allowed timeframe, a full refund will be processed back to your original payment method. Refunds may take 3-7 business days to appear in your account.
2. Order Cancellation by Glad and Mad Pizza
- Unavailability of Items: We reserve the right to cancel an order if the items are unavailable. In such cases, we will notify you promptly and provide a full refund.
- Incorrect Information: If the delivery address provided is incorrect or incomplete, we may cancel the order after attempting to contact you for correction.
- Suspicious Activity: If we detect any suspicious or fraudulent activity associated with your order, we reserve the right to cancel it without prior notice.
3. Special Promotions and Discounts
Orders placed during special promotions or with discount codes may have different cancellation terms. Please refer to the specific terms and conditions of the promotion.
4. Refund Process
- Processing Time: Refunds will be processed within 24-48 hours of order cancellation. Depending on your bank or payment provider, the refund may take 3-7 business days to reflect in your account.
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
5. Contact Us
If you have any questions or need assistance with cancelling your order, please contact our customer service team on call / WhatsApp [79 0000 3306] or email on [support@gladmadpizza.com].