Terms & Conditions

Glad and Mad Pizza - Terms & Conditions

1. Introduction
Welcome to Glad and Mad Pizza! By using our website and placing orders online, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Definitions
- "We," "Us," "Our" refer to Glad and Mad Pizza.
- "You," "Customer" refer to the person or entity using our services.
- "Website" refers to our online platform where you can place orders.

3. Ordering
- Order Acceptance: All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in the description or price, or other issues.
- Order Confirmation: Once you place an order, you will receive an email confirmation. This email does not signify our acceptance of your order; it only confirms that we have received it.
- Order Changes: You may request changes to your order before it is prepared by contacting us directly. Once the order is in progress, changes may not be possible.

4. Payment
- Payment Methods: We accept various payment methods, including credit/debit cards, online banking, and digital wallets. Payments are processed securely through our third-party payment gateway.
- Pricing: All prices listed on our website are in Indian Currency and include applicable taxes. We reserve the right to change prices at any time without prior notice.
- Payment Confirmation: Payment must be made in full before your order is processed. You will receive a payment confirmation email once the transaction is completed.

5. Delivery
- Delivery Area: We deliver within specific areas, as listed on our website. Delivery to areas outside our service zone may not be available.
- Delivery Time: Estimated delivery times are provided at the time of ordering. While we strive to deliver your order on time, delays may occur due to traffic, weather conditions, or other unforeseen circumstances.
- Delivery Charges: Delivery charges may apply based on your location and the total order amount. These charges will be clearly stated at checkout.

6. Food Allergies & Special Dietary Requirements
- Allergen Information: In case you are facing any allergies for any of the ingredients, please inform in advance while ordering the food so as to exclude that ingredient from preparation. We may not be responsible if customers face any allergies due to medical reasons
- Special Requests: We will make reasonable efforts to accommodate special dietary requirements and requests. However, we cannot guarantee that these requests will be fulfilled.

7. User Conduct
- Prohibited Actions: You agree not to misuse our website, including but not limited to engaging in fraudulent activities, attempting to hack into our systems, or violating any applicable laws and regulations.
- Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. We are not liable for any unauthorized access to your account.

8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Glad and Mad Pizza and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent.

9. Limitation of Liability
Glad and Mad Pizza will not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or business interruption.

10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Mumbai. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai Only.

11. Changes to Terms & Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes acceptance of the new terms.

12. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
- Email: support@gladmadpizza.com
- Phone / WhatsApp : +91 79 0000 3306
- Address: 1, Shree Pancham Avenue, Chikuwadi, Behind Joggers Park, Borivali West Mumbai 400103