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Shipping Policy for Glad and Mad Pizza Online Shopping
1. Order Processing:
- Order Confirmation: Once your order is placed, you will receive a confirmation email detailing your order, including the estimated delivery time.
- Processing Time: Orders are processed immediately upon confirmation and prepared for delivery as quickly as possible.
2. Delivery Areas:
- Serviceable Locations: We currently deliver within Borivali & Kandivali Pincodes. Please enter your delivery address at checkout to confirm if we service your area.
- Non-Serviceable Areas: If your location is outside our delivery zone, the system will notify you at checkout, and you will not be able to proceed with the order.
3. Delivery Time:
- Standard Delivery: We aim to deliver your pizza within 60 minutes of placing your order, depending on the distance and traffic conditions.
- Peak Hours: During peak hours or special occasions, delivery times may be slightly longer. We appreciate your patience during these times.
4. Delivery Instructions:
- Custom Instructions: You may provide specific delivery instructions at checkout, and our delivery personnel will do their best to accommodate your requests.
5. Contactless Delivery:
- For your safety and convenience, we offer contactless delivery. Please select this option at checkout if preferred.
6. Order Tracking:
- You can track your order through our website.
7. Undeliverable Orders:
- If an order cannot be delivered due to incorrect information provided by the customer or the customer is unavailable at the delivery address, we will attempt to contact you. If we are unable to reach you, the order will be cancelled, and a cancellation fee may apply.
8. Customer Support:
- For any issues with your delivery, please contact our customer support team at +91 79 0000 3306. We strive to resolve any concerns as quickly as possible.
9. Changes to the Shipping Policy:
- Glad and Mad Pizza reserves the right to update this shipping policy at any time. Any changes will be posted on our website, and it is recommended to review the policy periodically.
Thank you for choosing Glad and Mad Pizza for your online pizza orders! Enjoy your meal!