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At Glad and Mad Pizza, we strive to deliver delicious, high-quality pizzas that satisfy our customers. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.
1. Refund Eligibility
We offer refunds under the following conditions:
- Incorrect Order: If you receive a pizza that is different from what you ordered.
- Damaged or Substandard Product: If the pizza is delivered in poor condition, such as being undercooked, burnt, or with missing ingredients.
- Late Delivery: If your order is delivered more than 60 minutes after the estimated delivery time, and you choose not to accept the pizza.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: If you decide that you no longer want the pizza after placing the order.
- Incorrect Address: If the delivery address provided was incorrect or incomplete.
- No Contact: If you are unreachable or do not answer the delivery person's call, resulting in a failed delivery.
3. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Email us at support@gladmadpizza.com or call our customer service at +91 79 0000 3306 within 10 minutes of receiving your order.
2. Provide Details: Include your order number, a brief description of the issue, and any relevant photos if applicable.
3. Resolution Time: Our team will review your request and respond within 48 hours to confirm the eligibility of your refund.
4. Refund Process
- Method of Refund: Approved refunds will be issued via the original payment method used during purchase.
- Processing Time: Refunds will be processed within 5 business days after approval.
- Partial Refunds: If only part of your order is eligible for a refund, a partial refund will be issued accordingly.
5. Contact Information
For any questions or concerns regarding this refund policy, please contact us:
- Email: support@gladmadpizza.com
- Phone / WhatsApp : +91 79 0000 3306
- Address: 1, Shree Pancham Avenue, Chikuwadi, Behind Joggers Park, Borivali West Mumbai 400103